Warranty Information
Please see below for a full scope on how we try to protect our buyers!
Warranty
Unless stated otherwise, all products and services carry a lifetime warranty starting on the date of purchase - nice! There are some products that carry a lower warranty period or limited warranty terms whereas there will be some that come with our Beetstech forever warranty. This information is clearly stated in the warranty field of the product page.
Consumables
Some products, like batteries, are designed to be consumed during use. Product pages (and common sense) will tell you which items fall under this category. If unused, these items may still be returned for any reason during the 30 day return period.
Example: If your replacement battery fails entirely within the warranty period, we’ll replace it. If its charging capacity decreases throughout the warranty period (as it most likely will with use), we won’t.
Domestic Shipping
In most cases, we will cross-ship warranty replacements for defective parts and tools. This simply means that we will send you a replacement item, and we expect to receive the defective item back.
In some cases, we may require you to ship the failed item back to us before we send your replacement. See below for how we handle return shipping costs.
To cross-ship, we must have a valid credit card number on file to cover any incidentals. If we do not receive the defective product back after 30 days from the date you receive the replacement, we reserve the right to charge your credit card for the retail price of the non-returned product.
We’ll match your expedited shipping method within 7 days of your receipt of purchase. Afterward, we reserve the right to choose the shipping method we use to send the replacement item.
If you are in the United States, we will send a prepaid shipping label to you along with the replacement product so you can send the defective product back to us.
International Shipping
Outside the United States, unless otherwise stated, to claim a warranty replacement you will need to ship the defective part back to us using a non-expedited shipping method that is able to be tracked.
Include a receipt for the shipping charges in the package or contact us with the tracking number and a digital copy of the receipt and we’ll reimburse you for up to $30 of the shipping charges once we've received the item and verified the problem.
International orders are only eligible for a return shipping credit for up to 30 days from the delivery date provided by the carrier. After 30 days from the date of arrival, international buyers are responsible for return shipping.
Cosmetic Condition
We guarantee that the cosmetic appearance of our externally visible products will match our description (listed under the “Cosmetic Condition” section of the product page). However, cosmetic descriptions are subjective, and we realize our interpretation may differ from your own. If you’re unhappy with the cosmetic condition, you must contact us with 7 days of delivery for a replacement or return.
We do not guarantee the cosmetic condition of any internal parts, or any internally facing sections of external parts (such as the inside of a top case).
User Error
We can’t cover user error. If you break a part during installation, we can’t replace it. If you accidentally damage the part after installation, we cannot replace it.
Beetstech is not responsible for any damage to your device due to improper installation or accidental damage. This includes data loss.
Example: If your replacement logic board stops working a year after you installed it, we’ll send a replacement. If you drop your laptop and the logic board breaks, we won’t replace it.
Warranty Length
Our “One Year Warranty” covers the item for one ordinary calendar year (365 days) from the date you receive the item.
Our “Lifetime Warranty” lasts for as long as Beetstech exists, you exist, and you originally purchased the item.
Proof of Purchase
We reserve the right to require proof of purchase and proof that a product is an original Beetstech product before providing support services.
Parts
Before making a claim for a defective part, please test it thoroughly (ensuring all the cables are plugged in, etc.). If a fully-functional item is returned, it is subject to a restocking fee of 15% or $5, whichever is greater. Beetstech will replace any defective or malfunctioning part at no charge; if the part is no longer available, we will provide a store credit.
Make a Claim
To exercise your Beetstech warranty, please contact us, and our customer service team will be glad to help you. These warranties give you specific legal rights, and you may also have other rights which vary from state to state.